Customer Support

Thank you for visiting Hawaii HIE, the state-designated health information exchange.

If you need assistance with the Health eNet Community Health Record or Electronic Referrals Network, please contact us at helpdesk@hawaiihie.org or (808) 441-1374.

 

System Status 

Datacenter Network Maintenance Schedule for 2026:

Maintenance patches to the hosted PROD environment begin at 5:00 p.m. HST each third Tuesday of each month. As a result, our CHR PROD environment will be unavailable for approximately 6 hours.

No other issues to report at this time.

last updated: Thursday 04/29/2026

Thank you,

Hawaii Health Information Exchange