Customer Support

Thank you for visiting Hawaii HIE, the state-designated health information exchange.

If you need assistance with the Health eNet Community Health Record or Electronic Referrals Network, please contact us at or (808) 441-1374.


System Status 

Microsoft patches will be deployed to our Medicity\HCI hosted PROD and CERT environments. Patching maintenance will occur on the below listed dates between 6:00 p.m. to 12:00 a.m. Services may be interrupted or unavailable during these time frames.

Maintenance Dates:  2/22/202; 3/22/2023; 4/19/2023; 5/17/2023; 6/21/2023; 7/19/2023;     8/16/2023; 9/20/2023; 10/18/2023; 11/22/2023; 12/20/2023

In addition, there will be datacenter network maintenance on the Wednesday, December 20, 2023 and Wednesday, February 21, 2024 from 4-6 p.m. These maintenance windows are also held on the third Wednesday of the month.

No other issues to report at this time.

last updated: Thursday 2/23/2022 7:15 AM

Thank you,

Hawaii Health Information Exchange